Social Board by ShibaToast

Social Board is an online social media management platform designed for small brands, individual e-commerce businesses, and content creators. By logging into the website, you can manage multiple social media accounts from a single screen: schedule posts, view messages centrally, and see basic performance reports, eliminating the need to switch between a dozen apps.

Supported social media platforms: Facebook, Instagram, Twitter, TikTok, LinkedIn, Pinterest, YouTube, Google Business News, TripAdvisor, and other mainstream platforms.

What will you gain?

1️⃣ Posting schedule and content calendar

Publishing & Content Calendar

• A shared "calendar view" allows you to see what will be posted on multiple platforms each day.
• Supported platforms: FB / IG / X / TikTok / LinkedIn / YouTube / Google Business Information.
• Each post can be configured with:
  • Release date and time
  • Which platforms should I post to? (Multiple selections allowed)
  • Text content, hashtags, and links
  • Image/Video Preview
  • Post status: Draft / Scheduled / Published / Needs modification
• Supports "copying posts to other platforms", reducing the time spent on repetitive posts.

2️⃣ Unified Message Box

Unified Inbox

• It consolidates private messages and comments from multiple platforms into a single "message box".
• You can see it quickly:
  • Which are unread messages?
  • Which ones need a reply?
  • Which ones have been replied to?
• You can add simple tags to the messages:
  • Pre-sales inquiry
  • After-sales issues
  • Cooperation Invitation
  • General chat
• (Team Plan) Supports assignment to team members, such as assigning it to customer service, marketing, or management.

3️⃣ Reply templates and common phrases

Reply Templates

• Built-in common reply templates:
  • Ask for price, specifications, and inventory.
  • Shipping and freight related issues
  • Discount codes and promotional offers
  • Reply to comments of praise
• Common customer complaint scenarios:
  • Shipping delay
  • Received defective products
  • The product did not meet expectations.
• You can create your own "brand shortcut" and then apply it with one click when replying, and then adjust the text.

4️⃣ Basic Performance Report

Basic Analytics & Reports

• Basic data overview for each account:
  • Changes in tracking numbers (weekly/monthly)
  • Average reach, average likes, average engagement rate of posts
• Post Results List:
  • You can see the touches, likes, comments, shares, and link clicks for each post.
  • Sorted by "best/worst performance"
• Simple content type analysis:
  • For example, promotional posts vs. instructional posts vs. lifestyle posts.
  • Helps you identify which type of interaction has a higher rate.

5️⃣ Operation Instruction and Guided Tour

Onboarding & Help

• First login tutorial:
  • How to link a social media account
  • How to set the first scheduling post
  • How to view reports
• It includes a brief instruction manual and GIF illustrations to quickly understand the purpose of each screen.
• Provide customer support to assist in resolving basic usage issues.