FAQ for co-tenant members
Share
Service Introduction
Q: What is a shared rental membership? Why can I purchase it at such a discounted price?
Shared memberships are a model where users with similar needs share subscriptions or resources by jointly subscribing to family/multi-person plans. We help match users with similar needs to share subscription costs, resulting in a significant price reduction while enjoying the same benefits as individual plans.
The sources of discounts mainly fall into two categories:
- Family/Shared Rental Plans <br data-end="255" data-start="252">Some platforms offer family/multi-person sharing plans (such as Spotify and YouTube). We will assist you in matching and forming a team, so you don't need to find people yourself and can get the same and complete membership at a lower cost.
- Resource Allocation Co-location <br data-end="352" data-start="349">For platforms without family/multi-user solutions (such as some AI tools), since most people do not use multiple devices simultaneously or around the clock, we can rationally allocate idle resources to multiple different users to reduce costs and improve efficiency.
Q: Can I use my own account when sharing a room?
Depending on the platform, the following platforms currently support users providing their own accounts:
| Serve | Seller provides account | Self-provided account |
| Spotify | ✅ | ✅ |
| Youtube | ❌ | ✅ |
| Netflix | ✅ | ❌ |
| Disney | ✅ | ❌ |
| ChatGPT | ✅ | ✅ |
| Perplexity | ✅ | ✅ |
※ Reminder: Prices usually differ between accounts provided by the seller and accounts provided by the buyer.
Q: Do I have to share an account with others when sharing an apartment? Will my information be leaked?
Sharing a room doesn't necessarily mean sharing an account with others; it simply means that members will make payments through the same bill.
Depending on the platform, shared accounts can still maintain complete account independence, meaning that others cannot see any of your data or records. Platforms that do not directly provide independent accounts usually also offer other ways to protect a certain level of privacy:
| Serve | Shared rental | Personal exclusive |
| Spotify | Completely independent account ✅ | Not available/Not applicable |
| Youtube | Completely independent account ✅ | Completely independent account ✅ |
| Netflix | Shared (each location can have a separate PIN code) | Not available/Not applicable |
| Disney | Shared (each location can have a separate PIN code) | Not available/Not applicable |
| ChatGPT | Share (temporary chat is available) | Completely independent account ✅ |
| Perplexity | Share (anonymous search is available) | Completely independent account ✅ |
Q: Do I have to wait until the room is full before buying a shared apartment? How many people are in a shared apartment?
Depending on the platform, if it's an instant activation service or there are currently available slots, you can usually use it immediately without waiting!
In other cases, you will need to wait for the group to be formed:
| Serve | Shared rental | Personal exclusive |
| Spotify | Open anytime, no waiting ✅ | Not available/Not applicable |
| Youtube | Group of 5 people to activate | Open anytime, no waiting ✅ |
| Netflix | Group of 5 people to activate | Not available/Not applicable |
| Disney | 7 people form a group to open an account | Not available/Not applicable |
| ChatGPT | 3 people form a group to open an account | Open anytime, no waiting ✅ |
| Perplexity | 3 people form a group to open an account | Open anytime, no waiting ✅ |
If we fail to form a group, we will:
- We will absorb the additional costs and start a group purchase directly.
- For services that cannot be unilaterally activated (such as YouTube), users who do not wish to continue waiting can apply for a refund.
Q: Is there a difference between a shared membership and a membership purchased individually?
We can say with certainty that there are absolutely no differences in membership benefits . You can enjoy the exact same membership as before, just at a more affordable price!
Usage Guidelines
Q: What should I do if my account is changed or someone violates the co-hosting rules?
The regulations vary depending on the product or service and may include, but are not limited to, unauthorized use, prohibited content, account abuse, and suspicious logins. If such situations cause account abnormalities or affect the rights and interests of others, we may suspend your continued use or refuse to provide warranty service. In serious cases, we will not provide refunds or reserve the right to seek compensation to compensate affected users.
Q: Are there any regional restrictions?
Most products and services are not subject to specific regional restrictions in principle, and we will continue to monitor relevant policies. However, as policy changes are beyond our control, there may be situations where we fail to announce them in a timely manner. Therefore, we cannot guarantee that all regions will be able to use the service continuously during the purchase period. Before purchasing, please confirm whether your location and usage method comply with the existing regulations of the plan. If you reside overseas or frequently use the service across borders, we recommend that you consult customer service to confirm its applicability. If the service is interrupted due to regional restrictions after purchase, we will do our best to assist in resolving the issue. If the service cannot be restored, a refund will be issued in accordance with the terms of service.
Purchase process
Q: What is the purchase process?
After placing your order and making payment, please wait patiently for the system to process your payment. This may take up to 30 minutes.
After the funds are credited, you will receive two emails:
- "Payment received for order number #" Confirmation email
- " Activation serial number has been sent. Click here to view usage instructions " Activation email
After receiving the activation email, please join the official LINE account and fill in your activation number to apply for activation.
If you are unable to use LINE (e.g., for overseas users), please join the Discord channel and create a ticket via make-a-ticket or send a private message to the administrator for assistance in enabling LINE.
※ Reminder: Please do not send your unique serial number in public channels.
If you are unable to use any communication software, please contact us through the [Chat] function in the lower right corner of the official website.
If a communication software is available, please prioritize using it to ensure you receive timely notifications about your membership benefits.
Q: Which payment methods are supported?
Official website access:
- Bank transfer
- Domestic credit card transactions (VISA/Mastercard/JCB)
Other (Contact customer service):
- Overseas credit card transactions (VISA/Mastercard/JCB)
- Payment via codes at the four major convenience store chains (7-Eleven, FamilyMart, Hi-Life, OK Mart)
- CITIC ATM Cardless Deposit
- Crypto (USDT)
- Fast RPM (HKD)
- Alipay (RMB/CNY)
※ Reminder: For other payment methods, please confirm the process and amount with us first to ensure smooth payment.
Renewal upon expiration
Q: Will I receive a notification when it expires?
As long as you have joined the official LINE account and have not blocked us, we will send you a notification reminder when the deadline arrives.
Q: Will the renewal fee be automatically deducted?
No. All our orders are one-time payments and will not be automatically renewed or deducted, to avoid inconvenience or accidental deductions for users.
※ Reminder: Please decide whether to renew before the expiration date . If you wish to continue using the service, please ensure that payment is made within the specified period.
Q: Where can I check the expiration date?
Since the service is managed by us, the correct expiration date may not be displayed directly on your account or website . If you have any questions, please contact us for assistance; our customer service team will provide you with accurate information.
Q: I'd like to renew my contract early if I find a discount. Is that possible? Will it affect the contract's validity period?
Yes. Whether you renew your contract earlier or later, the new deadline will continue from the original due date and will not affect the existing time; it will neither shorten nor lengthen it.
After-sales service
Q: What should I do if I encounter problems during use?
We are committed to providing 24/7 service and will respond and provide assistance as soon as possible upon receiving your message. We typically complete our processing within 24 hours.
Q: If problems arise after purchasing, is there any guarantee?
Yes. During your membership period, we offer 100% after-sales support . If we are unable to assist in resolving the issue, we can process your request in accordance with our terms of service and refund policy to protect your rights.