FAQ for co-tenant members
Share
Service Introduction
Q: What is a shared membership? Why can I buy it at such a favorable price?
Shared membership is a model whereby users with the same needs can share the subscription cost by jointly subscribing to family/multi-person plans or allocating resources, thus achieving a significant reduction in price while enjoying the same benefits as individual plans.
There are two main types of discounts:
- Family sharing plan <br data-start="252" data-end="255">Some platforms already provide family/multi-person sharing plans (such as Spotify and Youtube). We will help you to pair up and form a team. You don’t need to find people yourself, and you can get the same and complete membership at a lower cost.
- Resource allocation and sharing <br data-start="349" data-end="352">For platforms that do not have family/multi-person plans (such as some AI tools), since most people will not use them 24/7 or on multiple devices at the same time, we can reasonably allocate idle resources to multiple different users to reduce costs and improve efficiency.
Q: Can I use my own account if I share a house with someone else?
Depending on the platform, currently the following platforms support providing your own account:
| Serve | Seller provides account | Provide your own account |
| Spotify | ✅ | ✅ |
| Youtube | ❌ | ✅ |
| Netflix | ✅ | ❌ |
| Disney | ✅ | ❌ |
| ChatGPT | ✅ | ❌ |
| Perplexity | ✅ | ✅ |
※ Reminder: The price will usually be different if you provide your own account or the seller provides your account.
Q: Do I have to share my account with others if I rent a house together? Will my information be leaked?
Sharing a house does not necessarily mean sharing an account with others, it just means that all members pay through the same bill.
Depending on the platform, you can still maintain a completely independent account, which means that no one else can see any of your information or records. Platforms that do not directly provide independent accounts can usually ensure a certain degree of privacy through other means:
| Serve | Shared rental | Exclusive for personal use |
| Spotify | The account is completely independent✅ | Not Available/Not Applicable |
| Youtube | The account is completely independent✅ | The account is completely independent✅ |
| Netflix | Shared (each location can have its own PIN) | Not Available/Not Applicable |
| Disney | Shared (each location can have its own PIN) | Not Available/Not Applicable |
| ChatGPT | Share (ad hoc chat available) | The account is completely independent✅ |
| Perplexity | Share (can use anonymous search) | The account is completely independent✅ |
Q: Do I have to wait until the house is full before purchasing a shared rental? How many people are in a sharing group?
Depending on the platform, if it is available on a first-come, first-served basis or there is a vacancy currently available, you usually don’t need to wait and can use it immediately! In other cases, you need to wait for the group to form:
| Serve | Shared rental | Exclusive for personal use |
| Spotify | No need to wait anytime✅ | Not Available/Not Applicable |
| Youtube | 5 people group opening | No need to wait anytime✅ |
| Netflix | 5 people group opening | Not Available/Not Applicable |
| Disney | 7 people group opening | Not Available/Not Applicable |
| ChatGPT | 5 people group opening | No need to wait anytime✅ |
| Perplexity | 5 people group opening | No need to wait anytime✅ |
If the group fails, we will:
- Absorb the extra costs and start the group directly
- For services that cannot be activated unilaterally (such as Youtube), users who do not want to continue waiting can get a full refund
Q: Is there any difference between a shared membership and a membership purchased individually?
We can responsibly say that there is no difference in membership benefits . You can enjoy the same membership as before, just at a more affordable price!
Usage Guidelines
Q: What should I do if the account is changed or someone violates the shared rental rules?
- Those who change account settings without authorization, use excessive amounts, or violate regulations will be given a warning or have their service terminated directly depending on the circumstances.
- Violators will not be entitled to a refund.
- If the rights and interests of other users are affected, we will reasonably compensate other affected users in terms of time or amount.
Q: Are there any regional restrictions?
Most products have no region restrictions. If you live overseas for a long time or frequently use it across borders , it is recommended that you contact customer service to confirm applicability before purchasing.
Purchase process
Q: What is the purchasing process?
After placing an order and paying, please wait patiently for the system to credit your funds, which may take up to 30 minutes.
After the deposit is made, you will receive two emails:
- "Payment received for #order_number" confirmation email
- "Activation code has been sent, please check the instructions" activation email
After receiving the activation email, please join the LINE official account and fill in your activation serial number to apply for activation.
If you cannot use LINE (such as overseas users), please join the Discord channel , create a ticket through make-a-ticket , or send a private message to the administrator for assistance.
※ Reminder: Please do not send your unique serial number certificate in public channels.
If you are unable to use any communication software, please contact us through the [Chat] function in the lower right corner of the official website.
If communication software is available, please make it your first priority to ensure that you receive member benefit notifications in a timely manner.
Q: What payment methods are supported?
Official website access:
- Bank transfer
- Domestic credit card (VISA/Mastercard/JCB)
Others (Contact Customer Service):
- Overseas credit card payment (VISA/Mastercard/JCB)
- Payment by code at the four major convenience stores (7-11/FamilyMart/Hi-Life/OK)
- CITIC ATM cardless deposit
- Crypto (USDT)
- DATACENTER (HKD)
- Alipay (CNY)
※ Reminder: For other payment methods, please confirm the process and amount with us first to ensure smooth deposit.
Renewal upon expiration
Q: Will there be any notification when it expires?
As long as you have joined the LINE official account and have not blocked us, we will send you a notification reminder when it expires.
Q: Will payment be automatically deducted upon renewal?
Won't. All our orders are one-time payments and will not be automatically renewed or deducted to avoid inconvenience or erroneous deductions to users.
※ Reminder: Please decide whether to renew before the expiration date . If you want to continue using it, please do not overdue the payment.
Q: Where can I check the expiry date?
Since the service is hosted by us, the correct expiration date will not be directly displayed on the official website .
If you have any questions, please contact customer service and we will provide you with accurate information.
Q: I want to renew my contract early if there is a discount. Is that possible? Will it affect the time?
Can. Regardless of whether you renew the contract early or late, the new term will continue from the original expiration date and will not affect the existing time, and will not be shortened or extended.
After-sales customer service
Q: What should I do if I encounter problems during use?
We are committed to providing 24-hour service. Once we receive your message, we will reply and provide assistance as soon as possible. We usually process it within 24 hours
Q: If there is a problem after purchase, will there be any guarantee?
some. During the membership validity period, we provide 100% after-sales guarantee . If it is confirmed that we are unable to help solve the problem, we can also handle it in accordance with the terms of service and refund policy to protect your rights.